AMC – Annual Maintenance Service for Hardware,Software,Server-Kathmandu Nepal

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AMC – Annual Maintenance Service for Hardware,Software,Server-Kathmandu Nepal2016-12-08T11:23:20+00:00

Annual Maintenance Service for Hardware, Software, Server

amc_img (1)We can offer your company a support and service contract to keep your business computer systems and network at peak performance. The service contract includes regular scheduled maintenance for all systems and equipment at an agreed service level and cost On-site support . We offer phone and on-site support of desktop and server operating systems as well as support for a wide range of hardware. We aim to provide you with the highest possible level of customer service. When you call us we assign you with an experienced technician who can provide you with an ‘end-to-end’ resolution to your problem. Our technician will assess your situation, before recommending a course of action. If it is necessary to buy new parts or software than the technician will install these and ensure that you have a working system. Rest assured that Clear Intentions keeps track of your support history so that we can maintain the continuity of care that you expect and trust. Off-site / remote systems management For fast, efficient more cost-effective support, Clear Intentions can instigate a protocol to manage your company’s IT systems remotely. Problems can be fixed quickly with minimum impact on your business and without waiting for a technician. Many tasks can be performed remotely including:

  • Performing security checks
  • Maintenance of user accounts and permissions
  • Network Operation and Monitoring

What’s included in the Annual Maintenance Contract?

  • Server monitoring
  • Workstation monitoring
  • Peripheral monitoring
  • Monitoring and support
  • Faster response and resolution
  • Unlimited remote help desk support
  • Onsite visit by our qualified engineers
  • Managed data backup and protection
  • Regular preventive maintenance
  • Instance or incident based call‐out support
  • Scheduled maintenance
  • Monthly health checkup
  • Periodic IT assessment
  • Monthly reports and executive dashboard summary
  • Around the clock network monitoring and reporting

Benefits of Annual Maintenance Contract (AMC)

  • Focus on your core business
  • Comprehensive infrastructure support for your users, desktops, servers and devices
  • Manage and save cost without losing on quality
  • Enhance your business using the right software tools and solutions
  • Improve information protection
  • You can pick and choose from long list of tasks that we carry out for you during AMC tenure

IT-Serve’s unique Annual IT Maintenance Contract offers the best solution for organizations that need comprehensive IT support and maintenance, but either don’t have the time, skill-set or simply just don’t want the burden of managing an IT person, department, or in some situations – an entire IT division.

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